OPERATIONS OF THE PINC VILLAGE ARE RUN BY OUR NONPROFIT WONDERKIND CORP. PLEASE READ AND AGREE TO THE WONDERKIND CORP. CODE OF CONDUCT BELOW:
WONDERKIND CORP. CODE OF CONDUCT:
The Code of Conduct applies to all work, operations and activities of WK including, which might occur both on-premises and other locations. Your Responsibility as members of the WK, we are each responsible for upholding these high standards in our work and professional relationships.
Duty to Report:
You have an important role in assisting us to comply with laws, regulations, and policies. If you have a question, or concern or suspect a violation, it is your individual responsibility to ask about it or report it to the appropriate person. You can also use the anonymous suggestion box or send email to
[email protected].
WK takes all reports made very seriously. Questions will be answered and all reports will be promptly investigated and appropriate corrective action will be taken, if warranted by the investigation.
Additional Responsibilities of Managers and Supervisors:
Managers and Supervisors have the additional responsibility of shaping a values-based culture within WK. You are also responsible for:
• Staying current with regulatory changes, and complying with them,
• Ensuring alignment with WK Strategy, Objectives, Operational Plans and Approved Frameworks,
• Identifying and reporting opportunities for improving operations through greater efficiency, quality, security and compliance and for promoting meaningful customer impact.
• Ensuring each WK department obtains necessary licenses, permits, approvals and authorizations before action is taken.
• Assisting your department in determining the appropriate person to notify when they have quality control, quality, compliance, privacy, operational or other questions, and
• Ensuring your staff or you personally completes all required training at the start of employment and subsequent mandatory annual and other periodic training.
Confidentiality and Anonymity:
You can report concerns or suspected violations giving your name and contact information. WK takes confidentiality very seriously and will maintain, to the full extent of the law, confidentiality of the individual making the report. If an investigation is initiated, information will be shared only on a need-to-know basis.
However, you may choose to report anonymously. Please note that in such cases we will not be able to inform you of the results of investigation.
Non-retaliation:
WK maintains a Non-retaliation Policy that prohibits any member from retaliating against a community member who has reported a concern or suspected violation in good faith. Retaliation is subject to discipline, up to and including termination from employment and/or suspension of privileges.
Standards:
We expect our actions to demonstrate our care for our employees and customers, their families and the community as a whole.
We will strive to uphold the below five standards while we fulfill our role at Wonderkind.
Quality of Customer Service and Safety:
WK is committed to providing high quality in a manner that fully complies with all applicable laws, regulations, policies and standards of service.
Dignity and Respect:
We deliver services with dignity and respect for each person, including the customer/employee family members. We are equitable in our decisions and mindful of their impact on other groups and people.
Safety:
We are committed to providing and maintaining a safe, drug-free and healthy working environment for our customers, practitioners, employees and members of the Wonderkind programs.
Quality customer service:
We acknowledge that the quality of services provided to our customers is of the utmost importance to us and we will continue to make efforts to enhance the same. We will embody respect, caring, fair-mindedness and thoughtfulness in our actions towards all those we serve, the community and Wonderkind. We will ensure that our interactions with clients, providers, vendors, and other stakeholders continue to maintain professional boundaries so that WK quality and services are not compromised.
We will respect the right of the individuals we serve to make informed decisions and seek their participation. Similarly, we will also respect their right to refuse services and be informed of the consequences of such action. We are learning by doing an academy and will always strive to improve ourselves and the WK way.
Privacy and Confidentiality:
Privacy and confidentiality is vital to us. We will protect the privacy of our customers, employees and other stakeholders’ information, whether written, oral, electronic or image-based, and permit only such disclosures as allowed by applicable law.
Customers, vendors and families have trusted us with their sensitive information. We will respect the right to privacy and confidentiality. We will safeguard their data and request, use, share or disclose only the minimum necessary and on a need-to-know basis only if there’s a written approval.
There are several federal and state laws governing privacy and security and we will follow those rules.
We possess personal information such as addresses, wages, benefits and payments of our clients’ families, employees, practitioners, volunteers, interns, students, researchers, board members, donors, consultants and vendors. We should access this information only for the fulfillment of our job requirements.
We will protect their privacy and permit disclosures only as mandated by legal obligations.
We do not reveal confidential information related to WK business strategies, objectives and plans, financial transactions and data, software, intellectual property and research data unless it is for a legitimate business reason and to an authorized person.
We are responsible for ensuring the security of information entrusted to us. We will abide by our security policies and controls to ensure confidentiality. We will access data and facilities using our own log-in credentials, passwords and identification badges.
Social Media:
WK respects the rights of its employees and other community members to use blogs and other social media tools as a form of self-expression and communication.However, we will use all forms of social media appropriately and respectfully and ensure that there is no negative impact on our flag ship The Pinc Lady Mansion and Wonderkind and their staff/ families, or on any of our employees, donors, partners and affiliates (vendors) or other community members, or on the business or reputation of Wonderkind and The Pinc Lady Mansion brand.
Media and Public Relations Policy:
WK community members may not speak to, or provide written comments to, the media on behalf of Wonderkind or the Pinc Lady Mansion without formal approval and media training. Requests for comment or opinion should be directed to the President in writing (
[email protected]) or in person.
Gifts and Gratuities:
Community members of WK should discourage the acceptance of gifts from customers and business
associates. In rare instances, community members may accept gifts which are of nominal value, perishable and are to be shared with office staff, e.g., cakes, brownies, chocolates, flowers, fruits, etc. Gifts of a personal nature are not permitted such as perfume and clothing. Under no circumstances will any member accept cash or cash equivalent as gifts, e.g., gift cards, dining vouchers, tickets to sports, golfing or other entertainments, stocks, bonds, etc.
Gifts and Business Courtesies from Vendors:
Community members of WK are discouraged from offering gifts to or receiving gifts from vendors even if such gifts are occasional and of nominal value and perishable. In rare instances, gifts such as cakes, chocolates, flowers, etc. which are to be shared with office staff might be accepted. Under no circumstances, might any community member offer or receive a gift when the intent is to generate business or influence an WK decision.
Conflict of Interest:
WK community members are expected to act at all times in the best interest of the organization, its customers and their families. Employees, volunteers, staff should avoid engaging in outside activities that might compromise or negatively impact their job performance.
A conflict of interest occurs if outside activities or personal interests influence, or appear to influence, the ability to make objective decisions on behalf of Wonderkind. Employees, practitioners, volunteers, interns, students, researchers and board members should disclose any situation where there is an actual conflict, or a potential conflict, to the President.
We will refrain from personal fundraising (other than fundraising on behalf of Wonderkind) in the workplace.
Discrimination, Diversity and Inclusion:
We respect diversity within our workplace and promote inclusion. We practice fair and equal treatment of employees, practitioners, volunteers, interns, students, researchers and board members. Vendors and consultants are expected to abide by our standards. You are expected to report abuse, violence, harassment or intimidation of any kind that you witness or experience in the workplace.
Stewardship:
We will be good stewards of the resources entrusted to our care. We will be respectful of Wonderkind property, equipment, supplies and assets and will use them judiciously within the scope of our job responsibilities and to further the mission of the organization.
Duty of Regard:
We will ensure that only personnel authorized by policy and agreement bind or commit WK (including the witnessing of documents) to obligations which align with the mission and vision of the organization. We will not bring personal property into the workplace that is offensive to others. We will not use WK electronic mail or other property to convey or communicate inappropriate material. We will strive to ensure that all promotions and marketing of our services are in accordance with the values of our organization and the Easterseals national brand guidelines while being respectful and sensitive to the needs of our customers and their families and our other stakeholders.
Compliance with Laws and Regulations:
Wonderkind is a not-for-profit organization.
We should only employ individuals, and hire contractors, who have not been excluded from participation in federal and state. We are committed to using the funds, time and other resources of the organization in a judicious manner without leading to waste and in accordance with achieving the organization’s mission.
Environmental Safety:
We will endeavor together to provide and maintain a safe, drug-free and healthy working environment for our customers and their families, employees and other community members. We will operate and maintain equipment, facilities and processes in a safe manner.
Cooperation with Government Investigations:
We will respectfully cooperate with all government auditors and investigators. You should immediately bring any requests for information, which may include audit requests, search warrants, subpoenas, civil investigative demands, and similar to the attention of your Supervisor or to the President.
Tax Exempt Designation:
WK enjoys the designation of a tax-exempt organization under Section 501 (c) (3) of the Internal Revenue Code operated for charitable purposes. To ensure that WK does not lose its tax-exempt designation, community members should ensure they contract to only pay fair market value for goods and services, not engage in activities for the benefit of private interests nor engage in substantial political or legislative, i.e., lobbying activities.
In situations where Wonderkind community members participate in political affairs, it is required that they make clear that they are acting as private citizens and not on behalf of WK. If the community member chooses to contribute to a political campaign, it should be as an individual and not as an WK representative.
Financial Reporting:
Accuracy and Completeness:
We will make every effort to ensure accuracy, completeness and timeliness in our accounts, financial reports, tax returns, expense reimbursements, time sheets and other documents including those submitted to government agencies and other stakeholders. All entries should reflect the precise nature of the activities and transactions of the business and be free from error.
Audits and Monitoring:
We will commit to annual audits by an independent agency to ensure the financial integrity of our records and accurate filings with government agencies. We will monitor and analyze our financial and other information to ensure the appropriate use of monies for the achievement of organizational goals.
